How to enhance your video content and harness its power to build trust
If you aren’t taking advantage of video in your marketing mix, there is a big chance you’re missing out on an opportunity to introduce more customers to your brand. Video content is a must, for almost every objective. Let’s talk about what video is, why it’s something your audience wants to see more of and how you can use it to build trust with your customers.
Video content can help brands explain a product, service and/or raise brand awareness. Videos are usually published on popular social media sites such as YouTube, Instagram, Facebook, or LinkedIn as well as other platforms such as Vimeo or self-hosted sites. Video content can also be in the form of live videos, webinars, and courses.
When video is done well, it has the potential to generate a substantial return on investment.
Check out our blog on: What role does design play in marketing
Video content is the favoured medium among consumers with 54% wanting to see more video content from a brand they support (1). As content on social media increases, audience attention spans are decreasing. Video format is not only easy-to-digest, it’s entertaining and can tell powerful stories within a few minutes or less. Video is a powerful storytelling tool which can encourage emotional connection and engagement with your brand, product, or service. When so much of our lives are consumed by the digital world, it is no surprise that video has garnered a lot of our attention; 72% of customers said they would rather learn about a product or service through video content (2).
The emotional bond gained through video can build brand trust and lead to sales. 64% of consumers say that watching a video makes them more likely to buy (3). So, by implementing an engaging video content strategy you can increase the chances of gaining new customers, inspire likability and create loyalty, ultimately leading to higher conversion rates.
At the top of the sales funnel is the awareness stage. At this stage, your audience is typically new to your brand or product– it might be the first interaction they’ve had with your brand or product, so you’ll want your videos to be informative, fun, and express your point of difference. Types of video content that can garner awareness can include:
Brand films
Educational
Now that you have your target audience’s attention and they’re considering your brand, it’s important to nurture that relationship and further prove why you’re the best! This format works by focusing on the benefits of the purchase and how the product or service solves their problem to increase confidence with your brand. A few examples of this are:
Video emails
Product videos
We’ve talked about creating and establishing a relationship between your brand and your audience, but how do you drive home why they should choose you over your competition? Easy! Show them what life would look like after they’ve made their purchase and address any fears or questions they may have along the way.
Here are a few video types that can help are:
Testimonials
Demos/webinars
Why are you creating this video? Where is it going to be housed? Consider all aspects as this will define the rest of the video and help guide what formats and length it should be and the story you should tell to create the biggest impact. Recently we created the Sabio work life balance video with a clearly defined purpose to inspire our audience and showcase our new policies.
It’s important to keep your video concise with one clear message so you don’t confuse or lose the viewers’ attention. A well scripted story can help you achieve this. By using a storyboard to conceptualise every step of your video, you can pinpoint the element that will make your video memorable and drive impact. For our client, Personalise Plates Queensland (PPQ), we produced and filmed a video to tell the story of 10 Cent Tom. The video focused on reflecting his unique cheery personality and showcasing his PPQ’s plates. Check out the case study here.
Your brand should shine through every video you create if you want your audience to remember and recall who you are. An established tone of voice, brand guidelines and characteristics that make your brand unique are vital in playing a part to generating and nurturing leads. If you want to know more about brand design, check out our blog here. Consistency with those elements is key and you can further expand your brand personality in video through colour grading, intro and outro animations and lower thirds – the possibilities are endless, so get creative!
Including a call to action (CTA) in your video content is crucial so there is a clear action for your consumer. This could be guiding viewers to visit your website, donate, or sign up to your newsletter.
Video is a powerful tool because of its versatility and impact, whether your key objective is to raise brand awareness or convert your customers by educating them on a product or service, video can be used to deliver results.
If you need help in taking full advantage of video and level up your marketing strategy, reach out to our Creative Director, Bec Kowald and book a complimentary consultation. – [email protected]
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